BuyCleverStuff Returns Policy

As with all trading businesses on the Internet we must adhere to the Distance Selling Regulations, but not all will be truthful about your rights. These regulations set by The Office of Fair Trading protects you, the consumer, from receiving poor service and or unsatisfactory goods from non face to face transactions such as internet shops and over the phone sales.

The Distance Selling Regulations states that you have a right to view the purchases at home and decide if you wish to keep the goods or not. We agree completely with this so if you are not 100% happy within the first 14 days of receiving your goods then please contact us and we will be happy to help. All we ask is that if you are intending to return a product within our 14 day returns policy is the following;

• Report the return request within 14 days of receiving the order.
• Keep the product and accessories in “as new” condition.
• Keep the packaging and ensure it is opened with care.
• Do not fit the product or modify in anyway.
• Ensure the product is returned securely via carrier.
• Ensure the returns form (if applicable) is completed.
• Do not return until authorisation has been given for the return.

Providing the product is returned in a saleable condition we will refund 100% of the product value, please note that any delivery surcharges are non-refundable.

We are not liable for any losses or damages during the return to ourselves, and we ask that you ensure adequate transit insurance is placed on the item with the carrier. Should any product be returned incomplete, damaged or in any other not returned “as new” then we will offer either a part refund or return the item to yourself.

Important information regarding non-stock / special order items, any item which is custom built, non-stock or special order is excluded from our returns policy. However if upon receiving your product you find it’s not right for you please let us know and we’ll do our best to help.