We pride ourselves on a quick delivery of our stocked products, however due to the unique products that we supply next day delivery is not always possible.
Normal delivery times are indicated on the product page just to right of the product images on our desktop site, and beneath the product image on our mobile site.
We will keep you updated on the progress of your order via email, and with all our stocked products that we hold, you will be supplied with tracking details to follow your order once dispatched.
If you intend for installation of your purchase to be carried out by an installer of your choice, we do advise you only contact them to carry out the work after you have received your goods, as much for your convenience and planning than anything else if in the very rare circumstance that your delivery is delayed.
As you proceed through checkout, at some stage, you will be given the option to select a preferred delivery date.(1)
If the item is out of stock or a pre-order, it will be clearly shown again on the product page, with an estimated delivery date. For stocked products, our cut-off for next day delivery is normally around 3pm, please contact us if you need express delivery or timed delivery. Some products are dispatched from our suppliers direct, again please refer to the times given on the product page.
Orders placed after 3pm on Fridays (subject to stock availability and the specified lead times of product) will be dispatched the following Monday for next working day delivery, please bear this in mind when ordering over a weekend period.
If you wish to order for a specific Saturday delivery, please telephone us for details and cost (by 3pm on Fridays at the latest), otherwise delivery will take place as outlined above.
Our delivery is included in the price to most of mainland UK customers, so there will be no nasty surprises in the checkout. However, to keep our prices down, to certain areas of the UK, for example Highland Scotland, Northern Ireland we have to charge a small delivery surcharge which is calculated in the checkout.
For all international deliveries - please enter as full as possible your complete address and select as correct your location as possible (ie. if you are in the Canary Islands, we do have separate pricing to that of Spain, so please select the option absolutely best suited to you).
If there is an error with the delivery address provided, we cannot be held responsible for mis-delivery or similar issues.
If the wrong international address is received, dispatched and held up (ie. an item declared for Spain is meaning to be delivered to the Canary Islands), we will contact you and advise either for further payment for if you would like us to cancel the delivery.
Our delivery costs are calculated in the checkout at the time of placing your order - however these are the rough guide price for delivery of items that are 5kg in weight:
|Mainland UK Next Working Day (Excluding Highlands of Scotland)|
|£4.97||AM Morning Delivery (Monday - Friday, 8am - 12pm) *for Mainland UK delivery, subject to stock availability and ordering before 3pm cut-off.|
|£4.97||PM Afternoon Delivery (Monday - Friday, 12pm - 6pm) *for Mainland UK delivery, subject to stock availability and ordering before 3pm cut-off.|
|£19.97||Saturday Delivery between (8am - 12pm) *for Mainland UK delivery, subject to stock availability and ordering before 3pm cut-off.|
|£10.97||Scotland - Lower Highlands; AB31-38, AB39-AB56, IV1-IV28, IV30-IV32, IV36, IV40, IV52-IV54, IV63, KW1-KW14, PA21-PA38, PH4-PH41, PH49-PH50|
|£10.97||Highland Scotland and Scottish Offshore Island; HS, IV41-IV49, IV51, IV55-56, KA27-28, KW15-17, PA20, PA41-49 PA60-78, PH42-44, ZE|
|£13.97||Republic of Ireland **|
|£10.97||Isle of Man|
|£8.97||Isle of Wight & Scilly Isles|
|£9.97||Europe (Zone 1) - France, Germany, Belgium, Netherlands, Denmark **|
|£24.97||Europe (Zone 2) - Czech Republic, Finland, Hungary, Italy, Monaco, Poland, Portugal, Sweden, Spain **|
|£29.97||Europe (Zone 3) - Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Estonia, Greece, Latvia, Liechtenstein, Macedonia, Moldova, Norway, Serbia, Switzerland, Ukraine **|
|£49.97||Europe (Zone 4) - Greece, Bulgaria, Turkey, Romania **|
|Rest of the World||We do offer shipping elsewhere around the world, however if your shipping country (2) does not fall into any of the above groups, please contact us for specific rates.|
**Prices are estimates based on an average 5kg volumetric delivery. Prices for delivery internationally may vary according to which product(s) ordered and the quantity, and as such these are a guide. At checkout you will be given the final delivery cost for your entire order.
(1) Please note that whilst we do allow for a preferred delivery date to be selected, this is not a guaranteed delivery date, subject to stock availability, and also normal delivery time frame as stated on the product page on our desktop site.
(2) Excluding United States of America, Canada and other high risk areas. Please contact us before placing your order, if you are outside the European Union.